Complaints | Ryan Finance Group

We take complaints seriously. Making a complaint is free, and we will help you through the process if you need assistance to lodge or progress one.

How to make a complaint

Please contact our Complaints Officer by whichever channel suits you:

Patrick Ryan · 0414 242 212 · pr@ryanfg.com.au · PO Box 486, Noosaville QLD 4566.

If you need help to make a complaint — for example, in another language or with accessibility support — let us know and we will assist.

What happens next

We begin handling your complaint as soon as we receive it.
We will acknowledge it promptly and work to resolve it as quickly as we can — many matters are sorted out within a few days.
We will give you a written response within 30 calendar days. Limited exceptions apply to that timeframe; if we need longer, we will explain why and keep you updated.

If you are not satisfied — AFCA

If we cannot resolve your complaint to your satisfaction, you can refer it to the Australian Financial Complaints Authority (AFCA) at no cost to you. AFCA provides independent external dispute resolution for consumers.

Australian Financial Complaints Authority (AFCA)
1800 931 678 · info@afca.org.au · www.afca.org.au
GPO Box 3, Melbourne VIC 3001

Privacy complaints

If your complaint is about how we handle your personal information, please see our Privacy Policy. You can also contact the Office of the Australian Information Commissioner (OAIC): 1300 363 992, www.oaic.gov.au.

Our details

Ryan Finance Group is a trading name of Southeast Solutions Pty Ltd ACN 145 925 953, Australian Credit Licence 395139.
Noosa: 1/51 Mary St, Noosaville QLD 4566 · Brisbane: 10/10 Market St, Brisbane City QLD 4000
0414 242 212 · support@ryanfg.com.au